1. Do you ship worldwide?
Yes, we ship worldwide. The shipping calculator in the ecrater Shopping Cart provides shipping quotes to many destinations. Customers from other destinations can request a shipping quote by emailing us at firstname.lastname@example.org.
2. How do I obtain a shipping quote?
For a prompt shipping quote, please send an email to us at email@example.com with your destination country, postal code and the item(s) that you wish to purchase.
3. Do you combine shipping?
Yes, we are happy to combine shipping to save on shipping costs. You can request a combined shipping quote before you checkout, or you can checkout and we will promptly refund any combined shipping savings to you.
4. Multiple photos are great! How does the photo scroller on the listing page work?
Listings can have up to ten photos. The photo scroller displays up to four photos at a time, vertically, in thumbnail size. Clicking on a thumbnail will launch the photo into zoom mode, where it can viewed in more detail.
For listings with more than four photos, the blue DOWN and UP arrows appear on the bottom and top of the photo scroller. Clicking these arrows allows you to scroll through the photos.
6. For customers in the U.K., will any import VAT or customs duties be due upon receipt of an order from the U.S.?
For shipments from the U.S. into the U.K.: Import VAT and customs duties may apply to your purchase from us in the U.S., but they are collected in the U.K. from you directly. If applicable, they will be shown to you as a reminder at checkout from our UK view store, but you will not pay them to us. You will receive an invoice from Royal Mail / UK Customs for these amounts if due.
Currently, there is no U.K. import VAT imposed on values up to 15 GBP, and no customs duties on values (calculated by combining the item price, shipping, packaging and insurance) up to 135 GBP or where the duty amount would be 9 GBP or less.
If your order value is above those values, the UK rates that apply to the item purchased will apply (typically20%), along with the Royal Mail handling fee, which may be approximately 8 GBP (please check with your local Royal Mail Office to confirm their fee amount).
7. For customers in Australia, will any customs duty or GST be due upon receipt of an order shipped from the U.S.?
Generally, goods may be imported into Australia free of Australian Customs duty and GST if the value of the goods is AU$1000 or less except for tobacco, alcoholic beverages. Where these amounts are due, they will be collected directly from you by your local Australian mail / customs office. These amounts may be shown to you as a reminder at checkout when due, but they are not paid by you to us in the U.S.
There are also restrictions on any importation of certain items, as specified at http://www.customs.gov.au/site/page4369.asp.